CoDriver Voice 2.0: Rebuilt From the Ground Up to Get More Loads Covered

Every freight broker knows the pain. Carriers call in, but there aren't enough people on the floor to pick up. 30% of inbound calls go unanswered. The ones that do connect? Many end in dead ends because the carrier doesn't have the right equipment, isn't qualified, or is calling about a load that's already covered.

That's not just a staffing problem. That's lost capacity walking out the door.

Today, we're announcing CoDriver Voice 2.0, a complete rebuild of our Voice AI agent. Not a feature update. Not a patch. A ground-up rebuild designed to turn more carrier phone calls into quotes, and more quotes into covered loads.

Rolling out automatically. Nothing for you to do.

The Numbers: A/B Tested on Thousands of Real Calls

We didn't ship Voice 2.0 based on vibes. We pressure-tested it against the previous version in an apples-to-apples comparison across thousands of real-world calls.

27% more quotes from the same call volume. That's not incremental. That's a step-function improvement in how many carrier conversations end in a usable outcome for your team.

And the impact compounds across the platform. For customers already running CoDriver, adding Voice nearly doubled weekly hours saved. That's your team getting significantly more productive time back every week to focus on building relationships and covering loads.

What Changed: Smarter Conversations, Better Outcomes

Voice 2.0 isn't just faster or clearer. It's fundamentally smarter about how it handles carrier interactions.

Carrier Memory and Qualification

Repeat callers from recent calls are recognized immediately. No more asking a carrier who called 20 minutes ago to re-identify themselves. And critically, calls only transfer to your floor with confirmed, qualified carriers. No more unknown transfers eating up your reps' time.

For brokerages running managed-carrier programs, core carriers now reach their assigned manager immediately after identification. Your most important relationships get the experience they deserve.

Load Details That Actually Make Sense

CoDriver now describes loads the way your reps would: origin to destination, equipment type, number of picks and drops. Equipment requirements surface early in the conversation in natural phrasing, preventing the late-stage surprises that kill deals. When loads have intermediate stops (fewer than five total), those details are shared upfront too.

Quote Capture That Doesn't Miss

Price is asked once, at the right moment. Negotiation works even without preset target rates. And the final rate is captured reliably, even when the carrier adjusts late in the call. The result: cleaner, more complete quotes in your logs that your team can actually act on.

Flexible Transfers Built for Your Floor

Direct or warm transfers, configured to match how your floor actually operates. Callbacks on covered loads route intelligently to the broker who booked it.

Thousands of Calls Resolved Without Hitting the Floor

Across our Voice customers, a significant share of inbound calls are fully handled by CoDriver without ever transferring to a rep. These are calls where CoDriver qualified the carrier, searched for matching loads, captured a quote, or determined there wasn't a fit, all without your team lifting a finger.

That's not replacing your people. That's filtering the noise so they can focus on the calls that actually move freight. And the calls that do transfer? They arrive with the carrier already identified, loads already matched, and context your rep can act on immediately.

Configuration Options: Tune It to Your Workflow

Voice 2.0 isn't one-size-fits-all. You can configure it for:

Qualify only: CoDriver handles carrier identification and qualification, then transfers to your floor. No load search, no quoting. Can be configured for managed carriers only.

Full automation: Qualification, load search, quoting, and negotiation, all handled by CoDriver before the call reaches your team.

Strict compliance mode: Integrates with your existing compliance tool, whether that's Highway, RMIS, MyCarrierPortal, or another provider, to ensure disqualified carriers never reach your reps.

The Bigger Picture: Voice Completes the System

CoDriver Voice doesn't exist in a vacuum. It's the latest piece of a unified AI capacity management system that now covers every channel carriers use to engage with your brokerage:

Inbound Phone AI (Voice 2.0): This major upgrade.

Inbound Email AI: Automatically responds to carrier emails, extracts availability and pricing, logs every quote.

Outbound Email AI: You pick the carriers, CoDriver handles the outreach and follow-up.

Trucklist Extraction: Reads carrier availability attachments in real-time and maps capacity to your open loads.

CoDriver Negotiation: AI-powered rate negotiation across both email and voice channels.

Every channel feeds into one system. Every interaction is logged, scored, and actionable. Your team sees the full picture of carrier engagement across phone, email, and truck lists, in one place.

As one of our customers put it: "Voice is a commodity, but the capacity orchestration workflow is what we're buying."

That's exactly the point. Any vendor can answer a phone call. The difference is what happens after: the qualification, the load matching, the quote capture, the negotiation, the data flowing back to your team in real-time. That's Parade.

Rolling Out Now

Voice 2.0 is automatically to all Parade customers. There's nothing you need to do.

More productive calls. Fewer dead ends. Outcomes your team can actually use.

Ready to see CoDriver Voice 2.0 in action? Schedule a demo and see how your team can cover more loads with fewer missed calls.